Privacy Policy

1. Introduction

  • Pencoed PAVVS (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information and adheres to UK GDPR legislation.
  • This Privacy Policy describes how we collect, use, and share information about you when you use our website www.pencoedpavvsltd.co.uk 
  • We are registered in England and Wales under company number 15721617 and our registered office is at 10 Corporation Road, Newport, NP19 0AR, Wales.
  • We are the data controller responsible for your personal data.

2. Information We Collect

  • Information you provide directly:
    • Contact information (name, address, email address, phone number) when you contact us, register for services, or fill out forms.
    • Information about your pets (species, breed, age, medical history) when you use our online services or contact us for veterinary care.
    • Payment information when you make a payment for our services.
    • Any other information you choose to provide.
  • Information we collect automatically:
    • IP address, browser type, operating system, and other technical information.
    • Information about your usage of our website, such as pages visited, time spent on pages, and links clicked.
    • Cookies and similar technologies (see our Cookie Policy below).

3. How We Use Your Information

  • To provide and manage our veterinary services.
  • To communicate with you about appointments, treatments, and other relevant information.
  • To process payments.
  • To improve our website and services.
  • To comply with legal obligations.
  • To send you marketing communications (with your consent).

4. Sharing Your Information

  • We may share your information with:
    • Other veterinary professionals when necessary for your pet’s care.
    • Regulatory authorities or law enforcement agencies when required by law.

5. Data Security

  • We implement appropriate security measures to protect your personal information from unauthorised access, use, or disclosure.
  • However, no method of transmission over the internet or electronic storage is completely secure.

6. Data Retention

  • We will retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
  • Veterinary records must be kept for a certain amount of time by law.

7. Your Rights

  • You have the right to:
    • Access your personal information.
    • Rectify inaccurate information.
    • Erase your personal information (in certain circumstances).
    • Restrict the processing of your personal information.
    • Object to the processing of your personal information.
    • Withdraw your consent (where applicable).
    • Lodge a complaint with the Information Commissioner’s Office (ICO).

8. Cookie Policy

  • We use cookies and similar technologies to improve your experience on our website.
  • You can manage your cookie preferences through your browser settings.

9. Changes to This Privacy Policy

  • We may update this Privacy Policy from time to time.
  • We will notify you of any material changes by posting the new policy on our website.

10. Contact Us

  • If you have any questions about this Privacy Policy, please contact us at:

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